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Patient Care Standards

As we begin the process of re-opening our office to routine eye care, the safety of our patients and staff is of utmost importance. You can feel confident that our office has evaluated every aspect of the examination to ensure we have taken the necessary precautions to improve safety. We have extensively evaluated all national and state guidelines to ensure compliance and the safest experience for our patients.

What have we improved upon

  • We have implemented more intensive disinfection and cleaning procedures for our office and staff. Just a few of the new protocols are disinfecting exam rooms between patients, disinfecting all frames after patient encounters, and installing partitions between staff and patients.
  • Every doctor and staff member is screened prior to starting their day by checking their temperature and evaluating for COVID symptoms. Any signs of illness reported by the doctors or staff requires them to stay home and seek medical attention.
  • Employees have been trained on the procedure for donning and removal of masks and gloves.
  • All staff members are encouraged to wear masks while in the office and to use gloves whenever having direct contact with patients.
  • Doctors schedules have been reduced and the number of patients allowed in the building at a given time has been limited. This is to allow efficient service while maintaining social distancing recommendations.
  • Telehealth office visits will still be available for some established patients. If you are interested, please call our office at 520-663-5393 to see if this is an option for you. Be aware, we are unable to perform routine eye care via telehealth.

What to expect prior to and during the exam

  • Examinations are being limited to the patient only, unless they require a legal guardian or the need for physical assistance.
  • We ask that all persons attending the appointment wear surgical or cloth masks if they have one. If you do not have one, one will be provided. Masks do not need to be placed on children under the age of 2, on anyone who has trouble breathing, or anyone unable to remove the mask without assistance.
  • We ask that all new patients complete the online paperwork. A link will be emailed to you for completion or is available on our website. https://visionsource-tucson.com/patients/patient-forms/
  • Some additional paperwork will be required to sign at your exam, and will be provided with a pen that has been disinfected between every use.
  • A member of our staff will greet all patrons at the door, and they will be allowed access after completing a pre-screening. This will consist of a temperature check, performing hand sanitization, and completion of a verbal questionnaire about symptoms.
  • If any person entering the office is unable to meet these conditions, the appointment for that patient will need to be rescheduled.
  • During your examination, there will be little direct contact between you and the technician, and the examination rooms will be disinfected between each patient.

What to expect in the Optical

  • All optical staff will be wearing masks and gloves. Gloves will be changed between patient encounters. We have added physical barriers and improved our processes to reduce physical interactions as much as possible.
  • Patients will still be allowed to browse our frame selection, but we ask that any frame that has been touched by the patient remain in the tray provided. This will allow the optical staff to set them aside in a designated bin for disinfection prior to returning to the frame board. We ask that you limit your trialing of frames to 10 pairs.
  • All new dispensings will be scheduled to limit walk ins and to increase efficiency for patients.
  • Existing patients who need adjustments, may still stop in at their convenience, but you may have a short wait in your car if the office limit has been exceeded. You may call in to have someone curbside your Rx if you would like. However, we can not adjust glasses curbside due to the extreme temperatures of the summer.

We thank you for your understanding and cooperation with these new patient care safety protocols. We feel this offers you an enjoyable experience while still being committed to your safety. We look forward to seeing you in our office soon!